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1. Receiving clients, welcoming and seating / recibir, dar la bienvenida
2. Presenting information, advising and recommending / presentar información, aconsejar y recomendar
3. Explaining and instructing: explaining dishes and drinks / explicaciones e instrucciones
4. Taking orders / tomar la comanda aperitifs / aperitivos
5. Taking orders / tomar la comanda starters / entradas
6. Taking orders / tomar la comanda main courses / platos principales
7. Taking orders / tomar la comanda desserts / postres
8. Taking orders / tomar la comanda table drinks / bebidas
9. Money matters / cobro y pago
10. Farewells-customers are leaving / despedidas
11. Taking phone calls. Reservations / llamadas telefónicas. Reservas
12. Giving directions: indoors and outside. / direcciones
13. Menus, leaflets, letters and faxes / menús, folletos, cartas y faxes
14. Complaints and apologies / reclamaciones y disculpas |
Calidad
Guía de uso del Campus Virtual AD
